- Pre Arrival Checklist (coordinate with concierge staff - see below for details):

  • Arrange transport from the airport
  • Pre-order food/beverage.
  • If traveling during high-season, make dinner reservations.... you can always cancel.
  • If traveling during high-season, make activities reservations. Check cancellation policies.
  • Reserve golf cart (if applicable).


-After clearing customs at the airport watch for the Four Seasons representative who should be in front of the Thrifty car rental desk (located outside the international arrivals gate.) Look for the Four Seasons green sign to identify your contact.


- After checking in with the representative, you will be escorted to your vehicle and introduced to your driver.  The ride to the resort will take approximately 45 minutes. Cost of round trip transportation is about 3000.00 pesos per vehicle, which will be charged to your hotel bill. Vehicles have a maximum capacity of 7 passengers, and the hotel should be alerted in advance if you have any large items like surfboards, golf clubs, etc. Stops along the way are allowed but will cost an additional 700.00 pesos per hour. Gratuities are accepted.



- The Four Seasons private residences have their own concierge office. These incredibly nice people will be indispensable during your stay. Call them first and call them for anything!!


Residence Services:


Ana Velazquez - Manager - 2075
Miguel Dorado - 2077
Janeth Moreno - 2072
Rey Pineda - 2070
Marypaz Bobadilla - 2071

Andrea Mendivil -  Director - 2090
Ignacio (Nacho) Movilla - housekeeping manager – 3725
Alejandra Ortiz - housekeeper



- Our beloved Alejandra cares for our home and will be on-site daily to clean, do laundry and light cooking. Alejandra does not speak much English, but her manager Ignacio can translate any instruction you may have.



- Arrival Checklist
      -Upon check in, request to have Ignacio or a residence concierge meet you in the room to introduce Alejandra and confirm your requests for service during your stay:

  • Configuration of your room. A twin blow up mattress is available (we usually put it in between the two queen beds in the kids' room). The couch also turns into a bed. Alejandra will prepare either/both daily if applicable. Roll-a-ways also available if you really want to have a party!
  • Cooking: We love her breakfast chilaquiles/burritos and afternoon fresh guacamole and salsa. Discuss a schedule and ask if she has any other suggestions. Order ingredients for delivery.
  • Preferred times for her daily arrival/departure.
  • Assume she will cook, clean and do laundry during her workday unless told differently.



- Although guests are not permitted to use them on property, golf carts are available to rent via the resident concierge - reserve one if you'd like to venture off property to explore Punta Mita (alternatively, shuttles are available through your concierge for a fee).  Carts are based on availability, so it is best to arrange in advance. The residence has underground parking and charging outlets. Current prices for rentals are as follows and are subject to change:
4 Seaters golf cart  $70.00 USD + Tax

6 Seaters golf cart  $80.00 USD + Tax



- Wi-Fi is free! In order to access Wi-Fi you must “purchase” it when you arrive. Choose the premium plan for the length of your stay and any charges will be removed from your bill upon check out.

- Delcampo is the service we use to stock our cabinets/refrigerator. Please click on the photo to be linked to their website. Food can be ordered prior to your arrival and/or daily during your stay. Pre-order the basics before discussing further with Alejandra.










Delcampomesa Outside Food Service
322 114 10 92



- Playstation 3 is available for use in the living room; games and controllers are available for rent through the hotel.


-All rooms have DVD players and movies are available for check out at the concierge desk.


- Anything you pay for on resort property will incur an additional 16% service charge. If you would like to tip more, be sure to subtract 16% first.


- Although the property is walkable, call the bell desk for golfcart rides if you prefer to relax: allow 10 minutes for arrival. Beach, dinner, gym, whatever - it is a golf cart culture (we have them call when we request our bill - wherever we are). Do not be shy and do not tip.


- You are in the tropics, so make sure to pack bug spray. Nothing major - you won't notice anything during the day, but in the evening it's always best to spray arms and legs (this is really more of a concern in summer).







- Coffee and pastries are free in the lobby until 9am daily - if you want to take a morning walk.


- Go to Tuna Blanca in Punta de Mita for the octopus and soft shell crab salad appetizers. So good! Use your cart if you rented one or request transportation from your concierge.


- Water bottles available from housekeeping any time. Ask for a case at a time to be delivered to the room. Alejandra can coordinate.


- Pack light. Alejandra will launder any items left in the hamper daily. Feel free to use our washer/dryer if not. No need for pants. All restaurants ok w/ shorts.


- We highly recommend going to Bahia restaurant the night of your arrival. You won't feel rushed getting to dinner after a long day of travel. It's on property and excellent. Ask for an end table and go for the sunset.


- Definitely make it to Si Senor in Punta de Mita. The food in incredible! Have a Serrano Chili and Cucumber margarita, they are the best! Use your cart if you rented one or request transportation from your concierge.


- There are two hotel beaches divided by a rock jetty (private dinners available on "the rock" if you want to do something extra special - reservations required). The main one is a bit louder, but very nice. The other is quiet. Both have full wait service. Try each.


- Spa is excellent. For a real treat, go to the cabana on the beach for a massage. Super cool!


- Have Alejandra do happy hour for you. We do it around 4/4:30 on the main terrace. She prepares great fresh guacamole, chips and salsa!


- Watch for whales off the terrace December - March.


- Check the hotel activities sheet daily (delivered to your room).


-For a change of scenery and fantastic lunch lobster/fish tacos/shrimp, try the St. Regis Beach Club. Admittance is not guaranteed, but they usually accommodate for a fee (call ahead to confirm). Transportation required.


-The living room tile gets VERY slippery when wet. Make sure your feet are dry before coming in from the pool.


-The lobby has an ATM with both US dollars and pesos. Safe and convenient way to get local currency.


-RELAX and ENJOY!!!!